Common questions

  • How to identify the size of your dog to offer the ideal food?
    Sizes of dogs are determined according to their average weight, as an adult:
    Dogs up to 10kg are considered small or mini;
    Dogs between 10kg and 25kg are considered of medium size;
    Dogs between 25kg and 40kg are considered of large size;
    Dogs over 40kg are considered giant-sized.
  • How to make the gradual switch of food?
    It is important to know that pets have gustatory and digestive peculiarities that should keep the owners attentive to make the switch of food.The taste and smell of food, in addition to the formulation itself, which can contemplate different levels of fat, proteins and other nutrients, directly influence the choice and adaptation to food .It is important to follow some steps to avoid immediate denial and some kind of malaise that some animals may suffer. The period of adaptation and exchange should extend from 5 to 7 days and it is important that during this period, the exchange of food is made gradually.
    Suggestion:
    1st day: 10% new food + 90% of the usual food
    2nd day: 20% new food + 80% of the usual food
    3rd day: 30% new food + 70% of the usual food
    4th day: 50% new food + 50% of the usual food
    5th day: 70% new food + 30% of the usual food
    6th day: 80% new food + 20% of the usual food
    7th day: 100% new food

    Some types of food, such as light and for castrated animals, may take more time for the pets to adapt .Therefore , the exchange period can be extended to up to 15 days.It is important to follow the recommendations so that the adaptation of the animals happens naturally and safely.
  • Are pet foods also suitable for non pregnant females?
    Yes, non pregnant females have different nutritional needs, which requires a diet with more proteins, calories and minerals. Food for puppies offer these nutrients and should be offered from the 3rd week of gestation to full weaning.
  • When to switch from puppy to adult food?
    From 10 months on, small and mini breed dogs have already completed the growth, being considered adults and the exchange of food can be made from that age. For dogs of medium races, the transition of food can begin at 12 months of age, while large and giant breeds should continue to feed on baby food up to 18 months.
    In the case of felines, the average age to be considered an adult cat is 12 months.
    We recommend that all food exchanges be carried out gradually, because even if the composition is very close, they are distinct foods and this procedure avoids gastrointestinal disorders and a possible refusal.
  • When should I offer a senior food for my dog?
    Hercosul foods for senior dogs should be offered, on average, from 7 years of age on.These foods supply the specific nutritional needs of elderly pets, such as reduced levels of phosphorus and adequate protein levels.In addition, they provide easier mastication and slow the development of tartar on their teeth.Its formulation is made up of ingredients that help maintain the cognitive ability and digestive health of dogs.
  • Why should I offer a specific food for neutered pets?
    After castration, dogs and cats undergo hormonal changes that alter their metabolism causing many of these animals to gain weight in the months following the procedure.
    Hercosul foods for neutered pets are developed with fewer calories and ingredients that help maintain lean body mass and burn fat, which avoids gaining weight.In addition, neutered cat foods have controlled levels of minerals to ensure the proper functioning of the urinary tract.
  • When should I offer a light food for my pet?
    Light foods are meant for adult pets who are overweight. It delivers fewer calories without interfering with the amount of food at each meal, helping your pet maintain optimal weight through a combination of high levels of protein and low levels of fat.
  • Why offer food that helps hair ball control for cats?
    Cats have the natural habit of licking their hairs during daily hygiene, and during that cleaning many hairs end up being ingested.Much of what is ingested is expelled in the feces, but a smaller part is not eliminated and thus accumulates in the stomach and intestine of the felines causing much discomfort and, in more severe cases, loss of appetite, constipation and even full intestinal blockage.Often cats cough a lot and have vomit cravings until they expel these balls of fur.
    A balanced feed with specific fibers for eliminating hair balls contributes significantly to decrease this problem.The consumption of specific nutrients for the beauty and health of the fur and the skin reduces its fall, while the fibers act to assist in the elimination of the ingested hairs as they bind to them and to the food particles in the stomach, favoring their transit in the gastrointestinal system, facilitating its elimination.
  • Is sodium harmful to the health of pets?
    Sodium is a fundamental mineral and of extreme importance, being necessary to maintain the proper functioning of the body of the pets. It is responsible, for example, for regulating blood pressure, water intake and other functions. With this in mind, all products developed at Hercosul have adequate and very safe levels of sodium for the health of your best friend.
  • What does grain free mean?
    Grain free foods are free of grain in their formulation. These foods are ideal for the diet of cats as they contain high concentration of animal protein, avoiding the use of high glycemic index carbohydrates in their formula.
  • What's the adequate time of consumption for a dry food?
    Regarding the time to use the dry food of an open package, we recommend the deadline of three months. This is a recommendation for any product, because exposure to the environment will be causing some vitamins and amino acids to go through the action of free radicals and be lost over time.In addition, the texture of the food changes.
  • How to conserve dry food?
    Keep your dog or cat food always perfect for consumption: keep the package closed and protected from sunlight and heat .These measures prevent the food from absorbing moisture, losing its nutrients and coming into contact with substances harmful to the health of the pet.
    We recommend that the food is not removed from its original packaging, following the storage instructions described on the back.
    You can use pots and / or buckets with lid to store only small portions or store the food inside a larger container with the packaging.
  • How to conserve moist food?
    We recommend to keep your pet's moist food in the refrigerator after opening. In addition, leave the remaining contents in the original packaging and consume within 48 hours.It is important to always serve moist food at room temperature.
  • Does moist food replace dry?
    Moist options, such as sachets and pates, are complete foods.They can be offered exclusively at meal or as a supplement.
  • Can moist food be mixed with dry?
    The moist foods are versatile and tasty, so they can be consumed in their pure form or mixed with the dry food of your pet.
  • Can my pet consume snacks daily?
    Yes. Snacks can be offered every day, always observing the quantity indicated on the packaging, so that it does not gain excess weight.
    If your pet is feeding on light or castrated products, you can offer the snacks on alternate days or, in the case of dogs, choose a snack with reduced calories, such as the Three Dogs Stimulated Good Shape.
  • How do I get free samples?
    Samples are available at stores that resell our food, depending on availability, or at local events.
    The foods of the lines Biofresh for Dogs, Biofresh for Cats, Three Dogs, Three Cats, Adore Cats and Adore Dogs are products with a differentiated palatability and an excellent acceptance of the pets .So , we are sure that your pet will approve and we guarantee 100% satisfaction, that is, if your pet does not adapt to the food for some reason, we guarantee the exchange or return of the value of the package.
    Please refer to the complete satisfaction guaranteed program regulation to find out more.
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